Refund policy
30-calendar-day free returns
You may request a return within 30 calendar days after the carrier-recorded delivery date.
Flux provides a prepaid return label for an approved return, charges no return shipping fee when that label is used, and charges no restocking fee.
Flux has no separate final-sale category. Promotional or reduced pricing does not by itself change an item return eligibility.
How to start a return
Sign in to your customer account and select the eligible order, or contact Client Services at support@fluxapparelstudio.com or +1 650-642-1571.
Include the order number and the item you want to return. For a size exchange, contact Client Services so that the requested size and exchange eligibility can be reviewed.
Do not send an item back until the return has been approved and Flux has provided the prepaid return label.
To remain eligible, the prepaid return label must receive its first carrier acceptance scan within 7 calendar days after Flux sends it. If no first carrier acceptance scan is recorded within that period, the return authorization expires. Contact Client Services before the deadline if there is a problem using the label.
Indoor try-on and return condition
Indoor try-on is permitted with clean socks on a clean, dry, soft surface.
Other than this permitted indoor try-on, the footwear must remain unused, must not have been worn outdoors, and must be returned undamaged. The original branded box and all original accessories must be included.
Place the original branded box inside protective outer packaging. Do not attach tape, labels, or shipping documents directly to the original branded box.
An item that does not meet these conditions is not eligible for a standard fit or preference return.
One size exchange
Subject to availability, an eligible item may be exchanged once for a different size of the same product and the same color.
The exchange option applies only to size. A different product, style, or color requires a return and a separate new order.
Exchange inventory is subject to availability when the exchange is processed and is not reserved merely because an exchange has been requested. If the requested size is unavailable, the eligible return may instead be processed for a refund.
Only one size exchange is available for each originally purchased item.
Return inspection and separate holding
Every returned item is held separately when received and inspected before a refund or exchange is approved. The inspection includes the footwear, size, condition, original branded box, and all original accessories.
Customer-returned footwear, including footwear used only for a permitted indoor try-on, does not re-enter Flux new-product inventory and is never offered again as new.
Refunds
If the returned item passes inspection, Flux initiates the approved refund to the original payment method within 1 business day after approval.
For this commitment, business days are Monday through Friday, excluding U.S. federal holidays.
Flux sends a notification when the refund has been initiated. Your bank, card issuer, or payment provider determines when the credit appears in your account; its processing time is separate from the Flux 1-business-day refund-initiation commitment.
Damaged, incorrect, or incomplete orders
If an order arrives with transit damage, the wrong item, or missing contents, contact Client Services promptly rather than treating the issue as a standard fit or preference return.
Keep the shipping carton, shipping label, original branded box, accessories, and item. Include photographs when relevant. Flux will review the order and provide the appropriate next steps based on the available information.
Order cancellations
An order may be canceled within 1 hour after it is placed.
After that 1-hour window, Flux will try to stop the order before carrier acceptance, but cancellation is not guaranteed. Once the carrier has accepted the shipment, the order can no longer be canceled and an eligible return must be requested after delivery.
Authenticity questions
Authenticity questions and review requests are handled under the separate Long-Term Authenticity Commitment in The Flux Standard. That process is separate from this 30-calendar-day Return & Refund Policy.
Contact Client Services
Email: support@fluxapparelstudio.com
Phone: +1 650-642-1571
Nothing in this policy limits any non-waivable rights available under applicable law.