Shipping policy
Where we ship
Flux Studio currently ships only to eligible street addresses in the contiguous 48 United States and Washington, D.C.
We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes, freight forwarders, or international destinations. These destinations are not eligible for fulfillment.
Dispatch
Orders are dispatched within 2 business days after the order is placed.
For the Flux dispatch commitment, business days are Monday through Friday, excluding U.S. federal holidays. Dispatch occurs before carrier transit begins; the dispatch period and carrier transit period are separate.
Complimentary carrier service
Every eligible order receives complimentary 2-business-day carrier service after dispatch.
This is the carrier service level selected for the shipment, not a guaranteed delivery date. Carrier delays, weather, access restrictions, and other conditions outside Flux control can affect arrival. Any delivery date shown at checkout, in tracking, or in a carrier notification is an estimate.
Tracking and signature
When an order is dispatched, tracking information is sent to the email address used for the order.
Orders over $250 require a signature at delivery. Please ensure that someone is available to sign at the eligible street address provided at checkout.
Address changes and cancellations
Please review the shipping address carefully before placing an order.
For an address correction, contact Client Services promptly. Flux will attempt to make the correction before carrier acceptance, but a correction cannot be guaranteed once fulfillment is in progress. After carrier acceptance, any intercept or rerouting option is determined by the carrier.
An order may be canceled within 1 hour after it is placed. After that 1-hour window, Flux will try to stop the order before carrier acceptance, but cancellation is not guaranteed. Once the carrier has accepted the shipment, the order can no longer be canceled and an eligible return must be requested after delivery.
Package issues
Contact Client Services promptly if a shipment has a tracking problem, arrives damaged, or cannot be located. Include the order number, tracking number, a description of the issue, and photographs when relevant. Do not discard the shipping carton, label, product packaging, or contents when reporting transit damage.
Flux reviews package issues according to the available tracking, delivery evidence, packaging, and carrier information:
- Delay or possible loss in transit: Tracking does not show delivery and the shipment is delayed or cannot be located in the carrier network. Flux will review the tracking record and open a carrier inquiry when appropriate.
- Transit damage: The shipping carton, original branded box, accessories, or product arrives damaged. Keep all packaging and contact Client Services before using or returning the item.
- Misdelivery: Tracking shows delivery, but available delivery evidence indicates that the package was delivered somewhere other than the shipping address on the order.
- Correctly delivered package later missing: Tracking or delivery evidence confirms delivery to the correct address, but the package cannot later be located. This is reviewed as a post-delivery loss or possible theft, separately from loss in transit or misdelivery.
- Address error: A delay, failed delivery, or return to sender results from an incomplete or incorrect address entered with the order. This is reviewed as an address issue rather than carrier loss in transit.
The appropriate next step depends on the facts and any carrier review. No specific replacement, refund, or carrier-claim outcome is promised before that review is complete.
Returns
For an approved return, Flux provides a prepaid return label. Return shipping is complimentary when that label is used. Eligibility and deadlines are set out in the Return & Refund Policy.
Contact Client Services
Email: support@fluxapparelstudio.com
Phone: +1 650-642-1571