服务条款

Welcome to Flux Apparel.

These Terms & Conditions govern your access to and use of our website, products, services, checkout, customer account features, and any purchase made through Flux Apparel.

By visiting our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. Company Information

This website is operated by:

Grand Smooth Global LLC
A California Limited Liability Company
Principal Office: 2108 N ST STE N, Sacramento, CA 95816, United States
Mailing Address: 1373 Columbus Ave, Burlingame, CA 94010, United States
Store Name: Flux Apparel
Website: [Your Website URL]
Customer Service Email: [Customer Service Email]

Please note: The principal office, mailing address, registered address, warehouse address, sender address, or any address displayed on our website, business records, or shipping label may not be a return address. Customers must contact our customer service team and receive return instructions before sending any item back.

2. About Flux Apparel

Flux Apparel is an independent high-end fashion buyer store offering curated apparel, footwear, bags, accessories, and premium lifestyle fashion items.

We focus on carefully selected products, refined styling, and a smooth online shopping experience for customers who value modern luxury fashion, global style, and curated product discovery.

3. Independent Buyer Store Notice

Flux Apparel is an independent online buyer store.

Unless clearly stated on a specific product page, Flux Apparel is not affiliated with, authorized by, endorsed by, sponsored by, certified by, or officially connected to any designer brand, fashion house, manufacturer, trademark owner, marketplace, retailer, or platform mentioned or displayed on this website.

All brand names, product names, logos, trademarks, images, and related identifiers are the property of their respective owners. Any reference to third-party brands is used only for product identification, product description, style reference, compatibility information, resale description, or informational purposes.

The appearance of any brand name or trademark on this website does not imply any partnership, sponsorship, endorsement, authorization, certification, or official relationship between Flux Apparel and the respective rights holder.

4. Use of Our Website

By using our website, you confirm that you are at least the age of majority in your country, state, or region, or that you are using the website with the permission of a parent or legal guardian.

You agree not to use our website for any unlawful, fraudulent, abusive, misleading, harmful, or unauthorized purpose.

You must not:

  • Violate any applicable law, regulation, or third-party right

  • Use our website to commit fraud or unauthorized transactions

  • Interfere with the security, operation, or performance of our website

  • Attempt to gain unauthorized access to our systems or customer accounts

  • Upload or transmit viruses, malware, bots, scraping tools, or harmful code

  • Copy, reproduce, misuse, or exploit website content without permission

  • Provide false, inaccurate, incomplete, or misleading information

  • Abuse promotions, discounts, return policies, payment disputes, or chargeback processes

We reserve the right to refuse service, cancel orders, suspend accounts, restrict access, or take appropriate action if we believe a user has violated these Terms & Conditions.

5. Product Information

We make reasonable efforts to display product information, images, descriptions, sizes, colors, specifications, pricing, and availability as accurately as possible.

However, product information may not always be complete, current, or error-free. Product colors, textures, packaging, labels, measurements, materials, details, and appearance may vary slightly due to lighting, photography, display settings, production batches, supplier updates, regional versions, or other reasonable differences.

Flux Apparel reserves the right to modify product descriptions, prices, images, availability, and product information at any time without prior notice.

6. Product Sourcing and Review

As a buyer store, Flux Apparel may source products through selected procurement channels, supplier partners, boutiques, wholesalers, distributors, fashion market networks, or other third-party sources.

Before listing products, we may review available product information, supplier details, images, descriptions, specifications, and presentation quality according to our internal standards.

Unless expressly stated on a product page, Flux Apparel does not claim to be an official authorized retailer, official distributor, brand-certified seller, or official representative of any third-party brand.

Any specific product condition, sourcing description, packaging information, or authenticity-related statement will be provided on the relevant product page where applicable.

7. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase the selected products according to these Terms & Conditions.

After placing an order, you may receive an order confirmation email. This means we have received your order, but it does not mean that your order has been accepted or fulfilled.

We reserve the right to refuse, cancel, hold, or limit any order for reasons including but not limited to:

  • Product unavailability

  • Pricing, description, or inventory errors

  • Payment failure or suspected payment risk

  • Fraud prevention or identity verification concerns

  • Incorrect or incomplete shipping information

  • Shipping restrictions or customs limitations

  • Abnormal order behavior

  • Violation of these Terms & Conditions

  • Supplier, inventory, procurement, or fulfillment issues

If your order is cancelled after payment has been made, we will arrange a refund according to our refund process and applicable payment provider rules.

8. Pricing, Taxes, and Payment

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, promotional errors, tax calculation errors, or product information errors at any time, including after an order has been placed.

Payment must be completed before an order is processed. Payments are handled through Shopify-supported checkout services and/or third-party payment providers.

We do not directly store your full credit card number or complete payment credentials on our website.

Depending on your location, order value, shipping destination, and applicable law, sales tax, VAT, customs duties, import taxes, handling fees, or other charges may apply. Unless clearly stated at checkout, customers are responsible for any applicable customs duties, import fees, taxes, or charges required by their destination country or region.

9. Shipping and Delivery

Orders may be shipped from our own facilities, supplier facilities, warehouse partners, or logistics partners depending on product availability, order destination, and fulfillment arrangements.

Estimated delivery times are provided for reference only and are not guaranteed.

Flux Apparel is not responsible for delays caused by customs clearance, carrier delays, weather, public holidays, incorrect shipping information, payment review, security checks, supplier delays, logistics disruptions, force majeure events, or other circumstances beyond our reasonable control.

For more details, please review our Shipping Policy.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers must contact our customer service team before returning any product. Unauthorized returns, returns sent to an incorrect address, or returns sent without prior approval may not be accepted, processed, or refunded.

Returned items may be required to be unused, unworn, unwashed, undamaged, odor-free, and returned with original tags, labels, packaging, accessories, dust bags, boxes, authentication materials, and proof of purchase where applicable.

Certain products may not be eligible for return or exchange due to hygiene, customization, limited availability, final-sale status, promotional sale terms, or other restrictions stated on the product page or policy page.

Refunds will be processed after the returned item has been received, inspected, and approved.

11. Incorrect Address, Failed Delivery, and Refused Packages

Customers are responsible for providing complete and accurate shipping information.

Flux Apparel is not responsible for delivery failure, delays, lost packages, return shipping fees, reshipping fees, customs charges, or other losses caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If a package is returned, refused, abandoned, unclaimed, or cannot be delivered due to customer-related reasons, additional shipping fees, handling fees, customs fees, or restocking fees may apply.

12. Account Registration

You may create an account on our website to manage orders, addresses, and shopping preferences.

You are responsible for keeping your login credentials confidential and for all activities that occur under your account.

Please contact us immediately if you believe your account has been accessed without authorization.

13. Promotions and Discounts

Flux Apparel may offer discounts, promotional codes, store credits, limited-time offers, or special campaigns from time to time.

Promotions may be subject to additional terms, including expiration dates, product exclusions, minimum order values, regional restrictions, and usage limits.

We reserve the right to modify, suspend, cancel, or refuse any promotion at any time if abuse, error, fraud, or misuse is suspected.

14. Intellectual Property

All content on our website, including text, images, graphics, layouts, icons, design elements, product descriptions, banners, videos, logos, and website materials, is owned by Flux Apparel, licensed to Flux Apparel, used with permission, or belongs to its respective rights holders.

You may not copy, reproduce, modify, distribute, sell, publish, display, scrape, download, or exploit any website content without prior written permission.

If you are a rights holder and believe that any content on our website infringes your intellectual property rights, please contact us with sufficient information so that we can review the matter.

15. Third-Party Services and Shopify

Our store is hosted on Shopify and may use third-party services for checkout, payment processing, fraud prevention, analytics, marketing, shipping, customer support, and other business operations.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

Flux Apparel is not responsible for third-party websites, apps, payment providers, shipping providers, or services that we do not directly control.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will be uninterrupted, secure, error-free, virus-free, or available at all times.

Except as expressly stated by Flux Apparel or required by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Flux Apparel, Grand Smooth Global LLC, and their owners, members, managers, employees, agents, partners, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.

Our total liability for any claim related to an order shall not exceed the amount paid by you for the product giving rise to the claim, excluding shipping, taxes, customs duties, and third-party fees where permitted by law.

Nothing in these Terms & Conditions limits any rights that cannot be limited under applicable consumer protection laws.

18. Force Majeure

Flux Apparel shall not be responsible for delay or failure to perform obligations caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, terrorism, pandemics, labor disputes, customs delays, government actions, transportation disruptions, supplier delays, internet outages, system failures, or other force majeure events.

19. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

Where applicable law grants consumers mandatory rights in their country or region of residence, nothing in these Terms & Conditions is intended to exclude or limit such mandatory rights.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Flux Apparel
Operated by Grand Smooth Global LLC
Website: fluxapparelstudio.com
Email: support@fluxapparelstudio.com
Mailing Address: 1373 Columbus Ave, Burlingame, CA 94010, United States

Please note: This mailing address may not be a return address. For returns or exchanges, please contact customer service first and follow the official return instructions provided by Flux Apparel.